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Ipswich, Suffolk Reed

My well established client who is a UK leader in claims management services is currently looking for a new team member to join their successful team in Ipswich.

Basic Purpose and Function

• Proactive engineering (authorisation & total loss) of estimates

• Engineering across all clients and in house systems.

• Authorise or refer assigned estimates within 1 business day.

• Basic Complaints handling.

• Quality Assurance auditor.

• Deputise in Team Leader's absence.

Key Tasks

• Use role specific systems

• Referring to client when over authority levels

• Handling storage and recoveries

• Basic complaints handling

• Escalation of customer issues or complaints to a more senior member of staff if unable to resolve.

• Approving repair invoices for PLG vehicles, LCVs, HGVs and specialist vehicles

Qualifications, Knowledge and Experience


? GCSE's

? Understanding of areas of damage and vehicle types

? Industry knowledge / experience

? Negotiation skills

? Basic complaints handling

? Mentoring and training

Functional / Technical Skills

? Microsoft Office - Outlook, Word & Excel

? Audatex handling

? In-house Systems

? Mentoring & training skills providing technical advice

? Excellent telephone manner

Please call Magda for more details or email a copy of your CV .

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