Careersolve are working with a specialist manufacturing company who are looking for a Business Administrator to join the on a permanent basis based in Carlisle.
This is a full-time role, Monday to Friday and they offer a very attractive salary of up to £23,000, which is dependent upon experience.
The Business Administrator will be based within the Sales office however they will support across departments.
The Main Duties of the Business Administrator
Confidently answer incoming phone calls and emails to reception (and other departments as required).
Act as the first response at progressing Website enquiries.
Attend to visitors as required.
Ensure admin tasks such as timesheets, quotes, orders etc. are efficiently and correctly processed.
Take ownership of completing prequalification and annual renewal questionnaires for Sales and Service. Full training will be provided.
Administer and process weekly timesheets for the Sales Engineers.
Prepare agenda for Sales meetings, ensuring minutes/actions are circulated in a timely manner.
Manage admin for project processes e.g., gathering information for files, scanning files for projects, contract preview checklists and reviews with service for PPM on project completion.
Provide support to the Sales team Estimators in relation to order processing.
Print / bind documents including Export Binders, Acoustic Door Design Guide etc.
Co-ordinate post; appropriately date stamp documents and ensure correspondence is posted out as required.
Manage the document control of the Operations and Maintenance (O&M) process, compiling packs from a database.
Support the process of issuing customers with warranty documents.
Undertake courtesy calls with customers following completion of projects and determine any opportunity for future business.
Organise face-to-face / WebEx meetings and liaise with attendees for availability.
Provide admin support to HR as required; including preparation of induction packs, issuing of standard letters, supporting internal communications, updating staff records etc.
Carry out batch tasks for the Service Department when required including:
o Obtaining and collating customer service feedback by both phoning customers and sending satisfaction questionnaires by post / email or website link.
o Be the back-up for doing Service admin during holiday periods; covering timesheets, quotes, orders etc.
o Follow up on quotes issued to check if customers have received them and if they intend to proceed, taking any queries and passing to Service team.
o Update customer information in Service & Installation CRM system.
Skills & Experience required for the Business Administrator
Minimum of four GCSEs at grade 9-4 or equivalent, including Maths and English; or
Minimum three years' experience in a similar front of house / administrative role.
Experience providing customer service excellence.
A confident and professional telephone manner.
Working in a confidential environment.
A strong communicator; both orally and in writing.
Confident in the use of computer applications.
Competent literacy, numeracy and IT skills.
Good time management skills with the ability to manage multiple tasks.
Excellent organisational skills with the ability to appropriately prioritise tasks.
Job Types: Full-time, Permanent
Salary: £20,000.00-£23,000.00 per year
8 hour shift
Monday to Friday
Work Location: One location